Registration and Privacy policy


This policy page outlines how and why we collect your data and where it is stored and for how long.

Registration and Privacy Policy

Registration Policy

  1. Introduction

By registering for an account on our Arlo training website (“Site”), you agree to comply with and be bound by the following terms and conditions. Please review the following carefully before completing your registration.

  1. Eligibility

To register on our Site, you must be at least 18 years old. By completing registration, you affirm that you meet the age requirement, and that the information provided is accurate, complete, and up to date.

  1. Registration Process

To register, you will need to provide certain personal information, including but not limited to your name, email address, phone number, Age, Sex, Ethnic code, and other necessary details. This information will be used to create and manage your account and provide access to training courses.

  1. Account Responsibility

You are responsible for maintaining the confidentiality of your login information and for any activities that occur under your account. If you become aware of any unauthorised use of your account, you agree to notify us immediately.

  1. Fees and Payment

Some training courses may require payment. By registering for such courses, you agree to pay all applicable fees and charges. Payment terms and conditions will be provided at the time of registration for each course.

  1. Cancellations and Refunds

Please refer to our general terms and conditions for detailed information on course cancellations, rescheduling, and refunds.

  1. Changes to Registration Terms

We reserve the right to update or modify these registration terms at any time. Changes will be posted on our Site, and continued use of the Site following the posting of changes constitutes acceptance of those changes.

ETS Privacy Notice

This document is written in learner-friendly language and aligns with your IT Security and Data Protection Policy, GDPR notice, and DfE Bootcamp funding obligations. ETS Privacy Notice Who We Are Engage Train Support Ltd (“ETS”) delivers Government and commercially funded training. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Why We Collect Your Data We collect your personal information to: • Deliver your training and support your learning • Track your progress and outcomes • Comply with funding and legal requirements • Help match you to employment or progression opportunities • Support government evaluation of Skills Bootcamps

What Personal Data We Collect We may collect and process: • Contact details (name, phone number, address, email) • Date of birth, gender, and National Insurance number • Emergency contact details • Education and employment history • Benefits and earnings information • Special category data (e.g. ethnicity, disability, health), with additional protections

How We Collect It • From you directly (forms, calls, emails) • From referrals (e.g. DWP, employers, local authorities) • From previous training providers (if relevant)

Lawful Basis for Processing We process your data under the following lawful bases: • Public task: where required to deliver government-funded training • Contractual obligation: to provide training services to you • Legitimate interest: to support your employment outcomes • Legal obligation: to meet DfE and funding body requirements • Consent: where we need to process sensitive information (e.g. ethnicity)

How We Use and Share Your Data Your data may be securely shared with: • Government departments (e.g. DfE, DWP, local councils) • Employers and job agencies (where relevant to progression) • Third-party training or assessment providers • External evaluators who may contact you for feedback

Your Data Rights Under UK GDPR, you have the right to: • Access the personal data we hold about you • Request corrections or deletions • Object to or restrict how we process your data • Withdraw consent at any time (where applicable)

You can request to exercise your rights by contacting our Data Protection Officer at: 📧 info@ets-uk.training

Data Security & Retention • Your data is stored securely with restricted access • It is retained only for as long as necessary for training, funding, and auditing purposes • Some data may be retained (in pseudonymised form) for research or monitoring for up to 20 years as required by the DfE